- All items sold on www.arlos.hk cannot be refunded.
- Note: The natural stone products we sell are naturally formed, so the texture and gloss on the surface will be different from the photos.
- We offer one chance of exchanges and returns on regular priced items within 7 days of receipt. No exchanges or returns for final sales products.
- For hygiene reason, we regret to advise that we do not accept return of all earrings products.
- All custom-made and engraved items are non-returnable / non-refundable.
- If any items are missing or damaged, please contact our Customer Care Team by email ([email protected]) within 7 days (including public holidays) with your order confirmation number. No claims will be accepted after this period.All replaced or repaired products must be complete with accessories before replacement or repair can be performed. In some cases, if there are missing accessories, you can choose to add new ones. The repair costs vary depending on the accessories. Please check with us.
- Please return the items in their original condition: un-used, in their original packaging. There will be no exchange if the item has been used and worn.
- Please be remind that parcel remains under your responsibility until the package is received by ARLOS. For your protection, we suggest shipping via a traceable service to avoid missing and/or lost packages. We recommend using a postal or courier service that we insure you for the value of the goods you are shipping. No additional custom fees will be paid by ARLOS..
- You will be responsible for all shipping charges associated with the exchange or return. Please also note that we are unable to refund any original shipping fees, taxes or duties paid on any orders.
- Alternatively, you can return your item to one of our ARLOS stores and our staff will be glad to assist with processing an exchange.
- To arrange for an exchange or return, please write to us at [email protected] .
- In case of disputes, ARLOS reserves the final right of decision.